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Patient & Family Advisory Council


We are here to make sure that your experience with OSS Health is a good one.


If you or your responsible person has concerns about your experience either during an office visit, pain procedure, same day surgery or hospital stay, we want to hear about it. It is important to us that we hear your story.

Contact Information

Patient Experience Office

Ron Cox: Director of Patient Experience 
Direct Line: (717)718-2031
Email: rcox@osshealth.com 

Robin Shaffer: Patient Experience and Quality  Improvement Manager
Direct Line: (717)747-8323
Email: rshaffer@osshealth.com

Patient Safety

Carla Parker: Director of QA/Risk Management
Direct Line: (717)718-2035
Email: cparker@osshealth.com

Robin Shaffer: Patient Experience and Quality Improvement Manager
Direct Line: (717)747-8323
Email: rshaffer@osshealth.com

Patient Privacy and Civil Rights

Carla Parker: Director of QA/Risk Management
Direct Line: (717)718-2035
Email: cparker@osshealth.com

Will you partner with us to improve healthcare

At OSS Health, our Patient & Family Advisory Council (PFAC) partners with us to improve healthcare.

What is a PFAC member?

A volunteer who partners with OSS Health to improve care, services and the patient experience

Time commitment 

This is a volunteer position. The PFAC meets monthly with OSS Health Patient and Family Advisors and staff.  Depending on your level of involvement, this is a 2-3 hour commitment each month. Advisory council meetings are typically held at the same day of the week and time each month.

What are we looking for in a Patient and Family Advisory Council member?

  • Patients or family members who receive care at OSS Health
  • Someone who is interested in sharing their experiences to improve care for everyone
  • Someone who has a positive approach and the ability to share and see different points of view
  • Someone who respects differing views and can work well with others
  • Someone who listens well and can communicate in a group
  • All members must sign a confidentiality agreement

How can you participate?

Fill out a Patient and Family Advisory Council Application. When we receive your application, we will contact you by phone to set up an interview.

To learn more, email us at rshaffer@osshealth.com or contact (717) 747-8323.

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