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FAQs
At OSS Health, we strive to provide our patients the exceptional orthopaedic care they deserve.
OSS Health has (4) Orthopaedic Urgent Care Centers.
York
Mon-Fri: 8 a.m. to 7 p.m. | Sat-Sun: 9 a.m. to 3 p.m.
Mechanicsburg
Mon-Fri: 8 a.m. to 7 p.m. | Sat: 9 a.m. to 3 p.m.
Hanover
Mon-Fri: 8 a.m. to 6 p.m.
West York
Mon-Fri: 8 a.m. to 5 p.m.
OSS Health has implemented a Patient Portal to enable you to access your medical information in a secure manner via the internet.
Your account number can be found on your OSS billing statement. It appears in the upper right hand corner of the statement and also on the payment coupon. If you do not have a billing statement please call our Billing Call Center at 888-533-2912 (toll free) or 717-747-8307, option #3. Representatives are available to assist you Monday – Friday from 8:00AM to 5:00PM.
The visiting hours on the inpatient floor are unrestricted. Our policy is to maintain a safe and secure environment while allowing patients to have family members and/or a support person with them during their hospital stay.
Yes, you can request OSS Health for your imaging studies. Reports are typically provided within 48 hours. If unexpected findings are identified, we will call your physician immediately and forward emergency imaging reports. We will provide you with a CD of the images and a report on the findings.
Yes, OSS Health wants patients to know what to expect before, during and after their surgical experience. For this reason, we require our patients to attend total joint class if you are having a knee, hip or shoulder replacement, and our spine class if you are having a spine surgery. This is your opportunity to ask questions and get an idea what to expect from beginning to end.
We recommend this article from OrthoInfo.com that explains what you should do if your Orthopaedic procecure has been postponed due to COVID-19.