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Frequently Asked Questions

What are the hours & locations for Orthopaedic Urgent Care?

OSS Health has (4) Orthopaedic Urgent Care Centers.

Mon-Fri: 8 a.m. to 7 p.m. | Sat-Sun: 9 a.m. to 3 p.m.

Mon-Fri: 8 a.m. to 7 p.m. | Sat-Sun: 9 a.m. to 3 p.m.

Mon-Fri: 8 a.m. to 6 p.m.

West York
Mon-Fri: 8 a.m. to 5 p.m.

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How can I access and update my medical record online?

OSS Health has implemented a Patient Portal to enable you to access your medical information in a secure manner via the internet.

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How can I get my account number to pay my bill online?

Your account number can be found on your OSS billing statement. It appears in the upper right hand corner of the statement and also on the payment coupon. If you do not have a billing statement please call our Billing Call Center at 888-533-2912 (toll free) or 717-747-8307, option #3. Representatives are available to assist you Monday – Friday from 8:00AM to 5:00PM.

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What are the OSS Orthopaedic Hospital visiting hours?
The visiting hours on the inpatient floor are unrestricted. Our policy is to maintain a safe and secure environment while allowing patients to have family members and/or a support person with them during their hospital stay. There is a chair that folds out to a bed in each patient room in which one family member/support person can stay overnight at no charge.
Can I get an MRI or CT Scan done at OSS Health if I’m not being seen there for an orthopaedic issue?

Yes, you can request OSS Health for your imaging studies. Reports are typically provided within 48 hours. If unexpected findings are identified, we will call your physician immediately and forward emergency imaging reports. We will provide you with a CD of the images and a report on the findings.

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Does OSS Health provide education prior to joint replacement surgery or spine surgery?

Yes, OSS Health wants patients to know what to expect before, during and after their surgical experience. For this reason, we require our patients to attend total joint class if you are having a knee, hip or shoulder replacement, and our spine class if you are having a spine surgery. This is your opportunity to ask questions and get an idea what to expect from beginning to end.

What to do if your Orthopaedic Surgery has been postponed?

We recommend this article from that explains what you should do if your Orthopaedic procecure has been postponed due to COVID-19.

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